Leaf Living - FAQ
Delivery
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Do I need to sign for delivery?
Most high value or large orders will need to be signed for. If you're out then a calling card will be left and re-delivery can be arranged at a convenient time for you. Alternatively, you will be able to collect the item from your local post office depot.
Gift Vouchers
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Can I buy a Leaf Living gift voucher?
Yes, Leaf Living gift vouchers can be purchased by clicking in the gift voucher box on the home page.
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Do I have to spend the exact amount on my gift voucher?
If the order is more than the value of the gift voucher then a credit card will be needed to pay the balance. If the order is less than the value of the voucher then we issue a credit for the remaining unused amount.
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Do Leaf Living gift vouchers expire?
The certificate code is valid for one year. However, you can contact Customer Service by email to renew the gift voucher at any time.
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How do I redeem my gift voucher online?
Gift voucher codes are entered at the payment stage of the checkout.
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How will my gift voucher be shipped?
All gift vouchers are sent by email.
Placing an order
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How do I place an order?
Add the item(s) to your shopping cart on www.leafliving.com and then proceed through the checkout process.
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How long will it take for my order to arrive?
If we receive your order before 15:00 we normally send it out the same day and it is normally delivered within 48 hours (2 working days). However, please allow one further week in case of any unforeseen delays. Products are subject to availability and delays may sometimes occur that are outside of our control. For more information including made-to-order product timings please see our terms and conditions.
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How much is delivery to Northern Ireland?
Delivery to Northern Ireland costs from £0.00 to £5.95 except rugs and furniture. Delivery of rugs costs £20. Furniture delivery costs depend on the quantity ordered but is usually not more than £80. Please don't hesitate to contact us for an exact quote.
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How much is delivery to the Republic of Ireland
Delivery to the Republic of Ireland costs from €0.00 to €8.50 for all items except rugs and furniture. Delivery of rugs costs €30. Furniture delivery costs depend on the quantity ordered but is usually not more than €99. Please don't hesitate to contact us for an exact quote.
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How much is delivery to the UK?
Delivery to the UK costs from £0.00 to £5.95 except furniture. Furniture delivery costs depend on the quantity ordered but is usually not more than £80. Please don't hesitate to contact us for an exact quote.
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If I want to recieve an item in time for Christmas, by when should I order it?
If you want to give Leaf Living gifts to your loved ones this Christmas, we recommend you order before 12pm on Monday 21st December.
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Is it possible to collect my order?
It is currently not possible to collect your orderhowever, if you have special requirements please contact us and we'll do everything we can to accommodate you. Alternatively, at the checkout there is a box where you can write any special instructions that you may have.
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Is the information I give you secure?
Yes, our website is secure and encrypted.
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What are Cookies and how do I enable them?
Cookies enable your web browser to communicate with our website. You must have cookies enabled to shop on www.leafliving.com.
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What browser do I need to shop?
Our site has been optimized to function with all web browsers.
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Will all the items in my order arrive at the same time?
Not necessarily. This will depend on what you order and where it's being delivered to. Leaf Living operates from a number of warehouses in the UK and Ireland and not all stock is necessarily in all the warehouses all the time. So, in order to deliver each product to you as quickly as possible as well as to keep delivery emmissions and the cost of delivery as low as possible, the item ordered will normally come from the warehouse that's closest to you rather than necessarily go to the same warehouse first and then out again.
Products
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Are all your products in stock all of the time?
Nine times out of ten, the answer is yes, and your item will be dispatched within 48 hours of your order placement. A few select items (such as our rugs and indoor furniture) are hand made specifically to your requirements, and so naturally take longer to prepare.
For all other items, we have a stock light system to show you which products are in stock at any given time. Red indicates the item is ‘Out of Stock’, yellow means the item has a ‘Low Stock’ level and green means we’re good to go! If you order something that is marked as ‘Out of Stock’ we’ll be in contact ASAP to give you an estimated dispatch date for the desired item.
Due to the nature of Fair Trade, most of our fairly traded gifts are indicated as having a ‘Low Stock’ level. These items are not mass produced and by purchasing you are supporting small communities in developing countries all across the globe. At Leaf Living we are proud to support Fair Trade by providing these ethical products, but this means a high stock level of these items cannot always be guaranteed.
You can enquire about availability and delivery times for these and all other items on our website by contacting info@leafliving.com or giving us a quick call.
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How environmentally friendly are your products?
The products sold on www.leafliving.com are environmentally friendly either because of the materials they are made from - for example recycled, reclaimed, biodegradable or certified organic - or because they have other environmental attributes such as energy efficiency. For more information about our products please see about us section or contact us for more information.